Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | Frames I just received my frames and there great. Thank you so much. Stay safe
Kareen, | Saving environment My order arrived in good condition today. I want to thank Canada on Canvas for the sensible packaging you use. I was very pleased to see no bubble wrap or extraneous plastic packing material involved. I really appreciate not having a huge pile of fill materials to get rid of. Well done.
Jojoo, | Hello to the Keenart Team, I just wanted to say thank you for orders. I had the chance to review each of the prints and you did an amazing job. The prints arrived in mint condition and were very well process. So thank you!
Always a pleasure working with you!
Mamood, |