Merry Christmas Just wanted to drop a quick message about how happy I am about the quality of the product I received and also the incredible service. I had originally ordered a product I later realized wasn't what I wanted so I had phoned and the clear communication and prompt help allowed the proper changes be made. To top it off, I received the items ahead of schedule and put a huge smile on my face. Will be back to order more and obviously will recommend this site to everyone!
Thanks and Merry Christmas to everyone at KeenArt :)
Kris, | Just wanted to let you know how pleased I am with the floating frame I ordered. It is beautifully made and the quality is outstanding. It was also received incredibly fast, especially considering it was \"custom\" sized to my exact specifications. And finally, I had an immediate change of mind on my order after placing it, and called the next day to see if I could alter it. This request was granted without hesitation. I could not be happier and will definitely order again in the future. Thanks for an outstanding product and excellent customer service.
Jacqueline T., | Happ with it... Thank you so much for re-posting the picture, she is very happy with it, we appreciate you going out of your way for us.
Regards
Rod, Calgary | the frame looks good but... Received the frame - three points for your information.
This took 2.5 weeks to receive - in my opinion that is too long unless you indicate as such on the order
the mounting screw heads are much much too small - I have many tools - none fit your Robertson tiny heads - had to go to home depot and picked up 4x3/8 wood screws that finally worked
the mounting flanges didn't fit my frame - I had to bend them to fit - not easily done - required my vice and heavy needle nosed pliers - my print was from Walmart and so I suspect they cheaped out on the thickness of the wood in the print - but I should have been able to adapt the mounting flanges more easily
Other than that the frame looks good and works
Jejoo, |