Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | fantastic as always the quality of frames, prices and customer service are fantastic. CanadaOnCanvas never disappoints.
Glenn Hadden, Toronto, Ontario | Another great dealing with Vancouver On Canvas. I will definitely be doing business with them again.
George G., | Ordered a couple of oversized items - - at prices I found very fair, I might add - - but was worried about shipping costs which elsewhere were more than my items. CanadaOnCanvas exceeded my expectations and arranged a local delivery at no extra charge to me and enabled me to assemble a beautiful oversized art piece that is the centrepiece of my living room. 5/5 Stars.
Luke CP, |