Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | FREE SHIPPING I really do appreciate the free shipping. I try to keep the price of paintings low enough to sell them, so that is very helpful. Your frames are beautifully made and reasonably priced. Thank you for the great work and service. I will be ordering more.
Best regards,
Seemeen, | G. Wow! First time ordering from you guys and you got it here so fast! Thanks!
Amy, | I just received my order and they are exactly as ordered. The shipment was very well packaged and the frames are beautiful. Thank you for your response to all of my questions. Your service was great. I will definitely be placing more orders in the future!
Adrienne R., |